Servio support
Get help with Servio, Servio POS, and management tools for restaurants and retail businesses.
Contact support
Send your request with the form. Our team reads every message at support@useservio.io and replies as soon as possible.
To speed up troubleshooting, prepare:
- establishment name
- affected device
- a short description of the issue
Support email: support@useservio.io
Servio POS
- Connection and device provisioning
- Offline mode and synchronization
- Cash sessions and checkout
- Barcode scanning and peripherals
Account and access
- Login issues
- Employee access codes
- Roles and permissions
Response expectations
Requests are reviewed as quickly as possible during Servio support hours. We prioritize issues that block service or checkout.
Useful links
Frequently asked questions
I can’t sign in to Servio POS.
Check your Internet connection, confirm the device is provisioned for your establishment, then try again with the credentials or access code provided by your manager. If it still fails, use the support form with the establishment name and device model.
How do I register a new POS device?
A new device must be provisioned by an authorized manager for your establishment. Follow the activation steps shown in Servio POS. If you get stuck, contact support with the establishment name and device type.
What happens if the Internet connection drops?
Servio POS can continue some operations offline and sync when connectivity returns. If a critical flow still looks blocked after the network recovers, contact support with a short description.
How do I report an issue?
Use the support form on this page. Include the establishment name, affected device, and a short description of the issue.
Where can I find the installed Servio POS version?
The installed version is usually shown in Servio POS settings or the About screen on the device. Include that version number in your support request to speed up troubleshooting.